Privacy policy

Last updated: May 27, 2025

This Privacy Policy explains how ABSENT FINDINGS, “we”, “us”, or “our”, collects, uses, and discloses your personal information when you visit absentfindings.com, use our services, make a purchase, or otherwise communicate with us.

For the purpose of this Privacy Policy, “you” and “your” refer to customers, website visitors, and any other individuals whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Any revised version will be posted on the Site with an updated “Last updated” date.

How We Collect and Use Your Personal Information

To provide our services, we collect personal information from different sources depending on how you interact with us.

We may use this information to:

Communicate with you
Process and fulfill orders
Provide and improve our services
Comply with legal obligations
Enforce our Terms of Service
Protect our rights, users, and services

What Personal Information We Collect

Information We Collect Directly from You

You may provide us with information including:

Contact details such as name, address, phone number, and email address
Order details such as billing address, shipping address, payment confirmation, email address, and phone number
Account information such as username, password, security questions, and related account security details
Shopping information such as viewed products, cart items, saved items, purchases, loyalty points, reviews, referrals, or gift cards
Customer support information shared when you contact us

Some features may require certain personal information. If you choose not to provide this information, you may not be able to access or use those features.

Information We Collect Automatically

We may automatically collect information about how you interact with our Site and services using cookies, pixels, and similar technologies.

This may include:

Device information
Browser information
Network connection information
IP address
Usage data
Information about your interaction with the Site and your account

Information We Receive from Third Parties

We may receive information from third parties, including:

Shopify and other companies that support our Site and services
Payment processors who collect payment details to process transactions
Service providers and vendors who collect information on our behalf
Advertising and marketing partners using cookies, pixels, web beacons, software development kits, third-party libraries, and similar technologies

Any information received from third parties will be treated in accordance with this Privacy Policy.

How We Use Personal Information

Providing Products and Services

We use personal information to:

Process payments
Fulfill orders
Arrange shipping
Manage returns and exchanges
Send order, account, purchase, return, or transaction notifications
Create, maintain, and manage customer accounts
Provide features and services related to your account

Marketing and Advertising

We may use personal information to send marketing, promotional, and advertising communications by email, text message, or post.

We may also use this information to personalize services and show relevant advertisements on our Site and other websites.

Security and Fraud Prevention

We use personal information to detect, investigate, and prevent fraudulent, illegal, or malicious activity.

Customers are responsible for keeping account credentials secure and should not share usernames, passwords, or access details with others.

If you believe your account has been compromised, please contact us immediately.

Customer Communication and Service Improvement

We use personal information to provide customer support, respond to inquiries, improve our services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our site.

Cookies help us:

Power and improve the Site
Remember actions and preferences
Run analytics
Understand how users interact with our services
Improve and optimize the customer experience
Support advertising and marketing activities

For Shopify-related cookie information, please refer to Shopify’s cookie policy.

Most browsers accept cookies automatically. You may choose to remove or reject cookies through your browser settings. However, blocking or removing cookies may affect your user experience and limit some features or functionality.

Our website recognizes the Global Privacy Control signal. If enabled, we will treat it as a request to opt out of certain sharing or targeted advertising for the relevant browser or device, where applicable.

Other than Global Privacy Control, we do not recognize other “Do Not Track” signals.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below.

International Users

We may transfer, store, and process personal information outside the country where you live.

Your information may also be processed by staff, service providers, and partners located in other countries.

Contact

For questions about this Privacy Policy, our privacy practices, or to exercise your rights, you may contact us at:

Email: contact@absentfindings.com

For the purpose of applicable data protection laws, unless stated otherwise, ABSENT FINDINGS is the data controller of your personal information.