Refund policy

RETURN POLICY

To qualify for a refund, all items must be returned in their original condition with all packaging, accessories, and tags intact.

Return Eligibility

To initiate a return, please ensure:

The return request is submitted within 14 days of delivery
The item is unused, unaltered, and undamaged
Original packaging (including box, dust bag, tags and any accompanying materials) remains intact and unaltered
The ABSENT FINDINGS Authenticity Tag (if included) is attached and undamaged

Non-Returnable Items

Final Sale items are not eligible for return or refund
Original shipping fees are non-refundable

Additional Conditions

ABSENT FINDINGS reserves the right to reject returns that do not comply with this policy.

Non-compliant items may be returned to the customer without refund.

Exchanges are offered only for ready-to-wear items and are subject to size availability. To request an exchange, customers must contact Customer Care. The original item must be returned in accordance with this Return Policy, following which the exchange request will be processed subject to availability of the requested size.

All products are covered by applicable warranties; however, ABSENT FINDINGS is not liable for damage resulting from misuse, negligence, or unauthorized alterations.

To protect against abuse, excessive return activity may be monitored, and accounts may be subject to restrictions or order cancellations at ABSENT FINDINGS’ discretion.

RETURNS PROCESS

To initiate a return:

Use the Contact Customer Care for assistance

Once approved, return instructions and shipping labels (where applicable) will be provided.

Important Notes:

Guest customers must create an account using the email address used during checkout
Separate return requests and shipments are required for separate orders
Approved return labels must be used for all eligible returns
Cash on Delivery orders are refunded via store credit only

Domestic Returns (UAE)

A return fee will be deducted from the refund amount for each domestic return package. Fees vary based on shipping location within the UAE.

International Returns

International customers are responsible for all return shipping costs and must coordinate shipment through their local carrier.

We recommend:

Using a tracked shipping service
Purchasing shipping insurance
Retaining proof of shipment until the return is processed

Refund Processing

Once the returned item passes quality inspection:

Refunds will be issued to the original payment method
A confirmation email will be sent
Refund processing may take up to 5 business days, excluding bank processing times

If returned items do not meet policy requirements, ABSENT FINDINGS reserves the right to deny the refund.