Shipping policy

SHIPPING AND HANDLING

Shipping Information

International shipments may be subject to customs duties, taxes, and additional fees imposed by the destination country. These charges are the responsibility of the customer. Delivery timelines may vary depending on customs clearance processes.

Customers are advised to ensure accurate shipping details at the time of purchase to avoid delays. ABSENT FINDINGS is not liable for delays, failed deliveries, or additional charges incurred due to inaccurate shipping information, customs processing, or international shipping regulations.

Shipping Costs

Shipping costs from the UAE to international destinations vary based on factors such as destination, package weight, and package dimensions.

For shipping estimates, customers may refer to:

FedEx Shipping Calculator: https://www.fedex.com/en-ae/online/rating.html
Emirates Post Rate Checker: https://www.emiratespost.ae/all-services/get-rates
UPS Tariff Guides: https://www.ups.com/ae/en/support/shipping-support/shipping-costs-rates

Shipping Charges

Customer-Paid Shipping: Applies to all orders shipped outside the UAE.
Free Shipping: Available within the UAE only on full-price items. Discounted items are subject to applicable shipping charges.
Complimentary worldwide shipping on all orders valued at AED 2,500 and above. Eligible customers will see the equivalent threshold displayed in their local currency based on their location.

Fulfilment Status

Status	Meaning
Unfulfilled	The order has not yet been shipped or fulfilled.
Partially Fulfilled	Some items in the order have been shipped, while others remain pending.
Fulfilled	All items in the order have been shipped.
On Hold	The fulfillment process is temporarily paused, possibly due to stock issues or other operational reasons.
Scheduled	Fulfillment is planned for a future date.